Travel Information

How early should I arrive to board the bus?

We recommend arriving 1 hour before the departure time.

Can I change my ticket's date and time?

Yes. You are entitled to a single change as long as the date and time of travel have not already passed. For this, you need to visit any Express Bus sale point.

Can I bring pets on the bus?

Traveling with pets is not allowed.

How can I contact you if I have any questions?

Call us at 1-800-923-17-99 or send us an email at

What happens if I lose my tickets?

Tickets must be purchased again. Due to security reasons, we cannot re-print tickets. In case you find the lost tickets, we will refund the money if you return them to the Omnibus Express office.

How much luggage can I take with me?

You can take up to 2 suitcases that do not exceed 35 pounds (15.8 kg) and that are not larger than 17 in. width x 26 in. height x 12 in. depth (43.18 x 66.04 x 30.48 cm); that is, the sum of the height, width and depth of each suitcase.

Are there discounts for students?

Currently, the only discounts available are for minors (2-11 years old) and seniors (+ 65 years old). They receive a 25% discount on the adult price.

** Restrictions apply

Can I leave my vehicle in your parking lot?

You can only leave your vehicle for a maximum of 10 days after purchasing your round-trip ticket. You are allowed to leave your vehicle at the following address: 3200 Telephone Rd Houston Tx 77023

** Subject to availability

At what age can a single person travel on the bus?

A person can travel alonefrom 18 (eighteen) years old, showing valid ID

Can I buy tickets online for a family member who will travel from another city?

Yes. You can buy the tickets and send him/her the information of the requested trip (# of Operation, Tax ID) so that he/she can have the tickets printed at any Omnibus Express office.