Privacy Policy

Our Commitment to Your Privacy

Autobuses Ejecutivos LLC, operating under the trade name Omnibus Express (hereinafter, “Omnibus Express”), is responsible for processing the personal information it collects through its services and authorized channels.

At Omnibus Express, we understand that trust is also built by safeguarding the information our customers provide. This Privacy Notice clearly explains how we collect, use, protect and, when necessary to provide our services, share personal information.

This Notice applies to information obtained through our website, ticket sales locations, Telephone Customer Service Center, parcel services, and other authorized Omnibus Express channels.

1. Information We Collect

Depending on the service requested and how you interact with us, we may collect information such as:

First and last name.
Telephone number and email address.
Date of birth, when necessary.
Information related to your reservation, ticket, and itinerary.
Travel origin, destination, dates, and times.
Purchase history and services purchased.
Information necessary for parcel services.
Information provided during calls, requests, inquiries, complaints, or interactions with our customer service team.
Technical information related to the use of our website, such as IP address, device type, browser, and browsing data.
We collect images and video through outward-facing cameras and interior cameras installed on our buses, including cameras located at the rear of the passenger area. These recordings may capture passengers, drivers, and other individuals within the cameras’ field of view and may be associated with the corresponding date, time, and bus. Audio recording is disabled; therefore, this system does not collect conversations or sounds.

We strive to request only the information reasonably necessary to provide our services and fulfill the purposes described in this Notice.

2. How Do We Use Your Information?

We may use your information to:

Process ticket purchases and issuance.
Manage reservations and ticket changes in accordance with the conditions applicable to the service, including the issuance of open-date tickets and the limits on permitted changes established by Omnibus Express.
Coordinate itineraries involving one or more travel segments.
Process payments and manage purchase-related transactions.
Provide parcel services.
Respond to questions, requests, inquiries, and complaints.
Provide assistance before, during, and after travel.
Conduct surveys and analyses aimed at improving our services and customer experience.
Prevent fraudulent transactions and protect the security of our transactions, customers, and systems.
Comply with legal, regulatory, tax, and security obligations.
Send commercial information, news, and promotions when appropriate, in accordance with customer preferences and applicable law.
We use images and video recordings to protect the safety of passengers, drivers, and personnel; prevent and investigate incidents and accidents; address complaints and claims; evaluate driving practices and support driver training; and comply with legal obligations or assert or defend our rights before authorities, insurers, or third parties.

3. Trips Involving Segments Operated by Affiliates or Third Parties

Some itineraries sold by Omnibus Express may include different travel segments. When a trip includes one segment in the United States and another in Mexico, the purchase may be completed in a single transaction and generate two or more tickets or travel documents.

The segment within the United States may be provided by Omnibus Express, while the segment within Mexico may be provided by an affiliated company or a third party involved in operating the service.

In these cases, Omnibus Express may share the passenger information necessary with the company operating the relevant segment, solely to the extent necessary to arrange and provide the purchased service.

Depending on the circumstances, shared information may include the passenger’s name, contact information, origin and destination, travel date and time, itinerary information, ticket number or reference, reservation information, and any other information reasonably necessary to issue the ticket, identify the passenger, or provide the purchased service.

The affiliate or third party providing the relevant segment may process the information received in accordance with its own legal and privacy obligations. When required by applicable law, Omnibus Express will take appropriate measures to inform the customer or obtain the necessary authorization regarding the transfer or disclosure of their information.

Sharing information is necessary to coordinate and provide the trip does not constitute a sale of the customer’s personal information.

4. Payments and Transaction Security

Payments made through our channels may be processed with the assistance of financial institutions, payment processors, and authorized technology providers.

Omnibus Express seeks to limit access to financial information to what is strictly necessary to process and manage transactions. Providers involved in payment processing have their own terms, policies, and security measures applicable to the handling of financial information.

5. With Whom May We Share Information?

In addition to the sharing described for trips involving different operators, Omnibus Express may share information when reasonably necessary with:

Affiliated companies involved in providing the service.
Transportation companies operating certain segments of an itinerary.
Payment processors and financial institutions.
Technology and service providers are necessary for our operations.
Providers are involved in customer service, communications, and support.
Government, regulatory, or judicial authorities when legally required.

We seek to ensure that providers with access to personal information use it only for the relevant services and purposes and maintain appropriate measures to protect it.

Omnibus Express does not sell its customers’ personal information in exchange for monetary compensation.

6. Communications and Promotions

When customers provide an email address or telephone number, we may use these channels to send information regarding reservations, travel, operational changes, customer service, and other communications necessary to provide the service.

We may also send promotions, information about new services, or other marketing communications in accordance with customer preferences and applicable law.

Customers may request to stop receiving promotional communications through the mechanisms provided in those communications or through our customer service channels. Communications necessary to manage a reservation or provide a purchased service may continue even if the customer chooses not to receive advertising.

7. Cookies and Digital Technologies

Our website may use cookies and similar technologies necessary for its operation, security, and improvement.

We may also use tools that help us understand, in general terms, how users interact with our digital channels, evaluate the performance of our services, and improve the browsing experience.

Where applicable, users may manage their cookie preferences through the options available on our website or in their browser.

8. Protection and Retention of Information

Omnibus Express maintains reasonable administrative, technical, and organizational measures designed to protect personal information against loss, unauthorized access, alteration, disclosure, or misuse.

We will retain information for as long as reasonably necessary to provide our services, maintain business records, and fulfill legal, tax, regulatory, security, or dispute-resolution obligations. Once the information is no longer needed, it will be deleted or otherwise handled in accordance with our information retention procedures and applicable law.

9. Video Surveillance and Onboard Safety

To enhance the safety of our passengers, drivers, and buses, certain Omnibus Express buses equipped with these systems have outward-facing and interior cameras, including cameras located at the rear of the passenger area. These cameras may capture images of individuals within their field of view. Audio recording is disabled; therefore, these systems do not collect conversations or sounds.

Images and video recordings may be used to prevent and investigate security incidents and accidents, address service-related reports and claims, clarify events occurring onboard, and, where appropriate, cooperate with competent authorities.

Access to recordings will be limited to authorized personnel and providers that assist with their storage and management, such as Samsara. When necessary and legally permitted, recordings may be provided to insurers, claims adjusters, legal advisers, and authorities to address incidents, claims, or legal obligations.

Recordings will be retained for as long as reasonably necessary for the purposes described, in accordance with the system’s storage and overwrite cycles. Recordings related to incidents, claims, investigations, or preservation obligations may be retained for a longer period as necessary and in accordance with applicable law.

Omnibus Express will not use these images for advertising purposes without obtaining any authorization required by law.

10. Your Rights and Privacy Choices

Depending on your place of residence and applicable law, you may have the right to request:

Access to certain personal information we maintain about you.
Correction of inaccurate information.
Deletion of information when legally appropriate.
Information about how your personal data is processed.
Exercise of privacy choices recognized under applicable law.
Opting out of certain marketing communications.

To protect our customers’ information, we may request reasonable information to verify the identity of the person submitting a request.

11. Children's Privacy

Our transportation services may be used by minors in accordance with our travel policies. We do not intentionally seek to collect information from minors for commercial purposes other than those necessary to provide the service or otherwise permitted by applicable law.

Where appropriate, information relating to minors will be handled with additional safeguards and in accordance with applicable legal requirements.

12. Changes to This Privacy Notice

We may update this Notice when our services, processes, technologies, or legal requirements change. The current version will be available on our website and will indicate the date of its latest update.

13. Contact and Privacy Requests

If you have questions about this Privacy Notice or wish to submit a request concerning your personal information, you may contact Omnibus Express through our official customer service channels.

Privacy-related requests will be reviewed and handled in accordance with applicable law.

Your information is part of the trust you place in us. We work to use it responsibly and protect it at every stage of our services.